Buyer Protection

OMART Buyer Protection Policy

Effective Date: August 31, 2024

At OMART, customer satisfaction is our top priority. We understand that shopping online requires trust, and we are committed to providing a safe and secure shopping experience. Our Buyer Protection Policy outlines the steps we take to protect your purchases and ensure your shopping experience is risk-free.

1. Secure Payment Process

SSL Encryption: All transactions on OMART are processed through secure servers using SSL (Secure Socket Layer) encryption technology to protect your personal and payment information.
Multiple Payment Options: We offer a variety of secure payment options, including credit/debit cards, mobile payments, and Cash on Delivery (COD), to suit your needs.
No Hidden Charges: The prices displayed on our website are final, and you will not be charged any additional fees at checkout unless explicitly stated.

2. Guaranteed Product Authenticity

OMART ensures that all products listed on our platform are 100% genuine and sourced directly from trusted suppliers and manufacturers.
If you receive a counterfeit or incorrect product, you are entitled to a full refund or replacement as per our Return Policy.

3. Refunds and Returns

If you are not satisfied with a product, you can return it within 7 days of delivery for a refund or exchange, provided it meets our Return Policy criteria.
OMART guarantees a full refund for items that are damaged, defective, or not as described. Refunds are processed within 7-10 business days after the returned product is received and inspected.
We provide regular updates on the status of your return or refund request to keep you informed.

4. Order Tracking and Delivery Assurance

Real-Time Order Tracking: Once your order is placed, you will receive a unique tracking number to monitor the status of your shipment in real-time.
On-Time Delivery Guarantee: OMART partners with reliable logistics providers to ensure timely and safe delivery of your orders. In case of any delays beyond the promised delivery date, we will keep you informed and provide appropriate compensation where applicable.

5. Customer Support Assistance

Our dedicated customer support team is available to assist you with any issues, questions, or concerns regarding your order or the shopping process.
Contact Us: You can reach us via email at care.omartbd@gmail.com or WhatsApp at +880 1966-660191 for prompt and personalized support.

6. Fraud Protection

Account Security: We employ advanced security measures to protect your account information. Always keep your login credentials secure and report any suspicious activity immediately.
Fraud Detection: OMART uses state-of-the-art fraud detection systems to identify and prevent any unauthorized transactions. If a fraudulent order is detected, we will notify you and take the necessary action to secure your account.

7. Dispute Resolution

In the rare event of a dispute, OMART is committed to resolving it fairly and transparently. You can contact our customer support team, and we will work with you to find a satisfactory solution.
If a resolution cannot be reached, OMART will assist in facilitating the process through relevant authorities or dispute resolution bodies in accordance with applicable laws.

8. Privacy Protection

OMART values your privacy and is committed to protecting your personal information. We will never sell, share, or disclose your data to third parties without your consent, except as required by law. Please refer to our Privacy Policy for more details.

9. Changes to the Buyer Protection Policy

OMART reserves the right to modify or update this Buyer Protection Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.